WebHelperMagazine.com

By Simon Dance

Of course the colossal media attention that Facebook has received - and it’s absurd valuations - coupled with the increasing number of member has certainly been a pull for all sorts of businesses to harness the platform, but the question is? How are they? And how are you - and your business - harnessing Facebook pages?

Adding ‘value’ or ‘usefulness’ to your page is essential in order… Continue reading

by Sharon Housley

Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and should be treated as opportunities.

Customers that are willing to communicate can help provide information on… Continue reading